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Corner Office: Paulett Eberhart: Paulett Eberhart of CDI, on Gaining the Boss’s Attention

Q. Were you in leadership roles early on?

A. After I graduated from college, I was hired as a billing office supervisor of about 30 people.

Q. That’s a big step for a first management role.

A. It’s one of those moments where you show up at the right time and they needed someone, and I think my college education was important to them. I had the good fortune of working for a woman who taught me a lot. Most of the people who worked there were older than me and they certainly had a lot more experience.

So how do you deal with that? You have to learn to become very humble, and you have to recognize that they know a lot more than you do. I spent a lot of time walking around getting to know them, spending time sitting with them, learning what they were doing, how they were doing it. I think they appreciated that.

Q. You said your boss at the time was a good mentor. How so?

A. She knew that I really wanted to learn, I was dedicated, and I was working really hard. I have found that if people think you’re working really hard and trying, then they’ll spend extra time with you. I learned very early that you’ve got to ask for help, you’ve got to go in and say: “Look, I’ve got this situation and I’m not sure what to do. I want to run it by you.” If people think you’re really trying, they’ll go the extra mile to help you.

Q. Tell me about some aspects of your leadership style today.

A. I tell my team that I expect them to be very honest, brutally honest with me, but in a respectful way. I like to have strong people around me, and they have to be very open and very honest and very candid. So you can’t just tell me once and assume that I grasp it.

If it’s critical and important, you’ve got to come back, you’ve got to tell me, you’ve got to come into my office and shut the door. I don’t care if you have to pound your fists on the table and say, “Paulett, I don’t think you’re comprehending it, I want your full attention, listen to me, this is what I am telling you.” We, at a minimum, need to discuss it or whatever the situation is.

And so I encourage them to be very aggressive with me because I work and I run at a fast pace, and sometimes you have to stop and take five minutes. You’ve got to invite them in and sit down and say: “O.K., what are the issues? You’ve got my full attention. Let’s talk about it.”

Q. You were brought into your current company to turn it around.

A. The board decided it needed someone from the outside who could bring more of a growth culture, which is a lot of what I like to do. I like transforming businesses and then figuring out how do we get a new strategy and start really growing. A lot of that goes back to my early days at E.D.S. because we grew so quickly there.

Q. What have you done to change the culture?

A. I was surprised to learn how many people in the company really didn’t know the company’s history. So I had some people re-create the history and we put together a video, because I think it’s good to know the past that leads you into the future.

I also saw a company that had really talented people, but they didn’t really talk to each other a lot. They were in different silos, and there were actually a lot of silos, given the size of the company. One of the things I heard from talking to our clients is that people from CDI don’t even know who each other are. That told me we weren’t maximizing our opportunities with the client.

So we tore down a lot of the barriers and really got people to think that if it’s good for the client, and good for CDI, then we’ve got to figure out a way to make it happen.

The other thing that I really focused on was accountability. You have to be accountable for your actions. And if you sign up to hit an objective, whatever that objective may be, then the rest of the organization and your client, or whoever else it may be, are counting on you to hit that goal. I felt we needed to push that more. Culture is a hard thing to change. It takes a long time, but you’ve just got to keep repeating things and practicing what you preach.

Q.  I’ve heard a lot of leaders talk about the importance of repetition.

A. People don’t spend enough time communicating. People love to know what’s going on, and you’ve got to keep communicating day in and day out. Sometimes I’ll think, I’ve said this so many times — surely people would get it. But then you’ll go into a meeting and you’ll think, wow, O.K., they don’t get it yet, so we’ve got to continue reinforcing it.

Q. How do you hire?

A. I try to get them to talk about what’s not on their résumé. Part of it is just getting a sense of the person. I’ll say that we’ve all had a lot of successes in our life, but we’ve had some things that we’ve learned from as well, so what are some of those?

And I’ll ask them, “If I were to talk to a group of people who’ve worked for you in different roles, what would they say that’s good about you, and then, what are the two things they would change about you?” And so it’s not so much about the answer — it’s just how thoughtful were they about it and were they really honest?

Q. What career advice do you give people?

A. I think accountability is important. People have to be able to count on you to deliver on what you committed to deliver, whatever that is.

I also talk to people about what I have learned in my career, and what I would do differently in some areas. One of the things I should have done earlier in my career is network more. I thought, just keep your head down and keep working and everything will work out. And I’ve done well, so I have no complaints.

But the advice I give people is to really keep those networks alive and truly stay in touch with people.

Unboxed: Stand-Up Desks Gaining Favor in the Workplace

THE health studies that conclude that people should sit less, and get up and move around more, have always struck me as fitting into the “well, duh” category.

But a closer look at the accumulating research on sitting reveals something more intriguing, and disturbing: the health hazards of sitting for long stretches are significant even for people who are quite active when they’re not sitting down. That point was reiterated recently in two studies, published in The British Journal of Sports Medicine and in Diabetologia, a journal of the European Association for the Study of Diabetes.

Suppose you stick to a five-times-a-week gym regimen, as I do, and have put in a lifetime of hard cardio exercise, and have a resting heart rate that’s a significant fraction below the norm. That doesn’t inoculate you, apparently, from the perils of sitting.

The research comes more from observing the health results of people’s behavior than from discovering the biological and genetic triggers that may be associated with extended sitting. Still, scientists have determined that after an hour or more of sitting, the production of enzymes that burn fat in the body declines by as much as 90 percent. Extended sitting, they add, slows the body’s metabolism of glucose and lowers the levels of good (HDL) cholesterol in the blood. Those are risk factors toward developing heart disease and Type 2 diabetes.

“The science is still evolving, but we believe that sitting is harmful in itself,” says Dr. Toni Yancey, a professor of health services at the University of California, Los Angeles.

Yet many of us still spend long hours each day sitting in front of a computer.

The good news is that when creative capitalism is working as it should, problems open the door to opportunity. New knowledge spreads, attitudes shift, consumer demand emerges and companies and entrepreneurs develop new products. That process is under way, addressing what might be called the sitting crisis. The results have been workstations that allow modern information workers to stand, even walk, while toiling at a keyboard.

Dr. Yancey goes further. She has a treadmill desk in the office and works on her recumbent bike at home.

If there is a movement toward ergonomic diversity and upright work in the information age, it will also be a return to the past. Today, the diligent worker tends to be defined as a person who puts in long hours crouched in front of a screen. But in the 19th and early 20th centuries, office workers, like clerks, accountants and managers, mostly stood. Sitting was slacking. And if you stand at work today, you join a distinguished lineage — Leonardo da Vinci, Ben Franklin, Winston Churchill, Vladimir Nabokov and, according to a recent profile in The New York Times, Philip Roth.

DR. JAMES A. LEVINE of the Mayo Clinic is a leading researcher in the field of inactivity studies. When he began his research 15 years ago, he says, it was seen as a novelty.

“But it’s totally mainstream now,” he says. “There’s been an explosion of research in this area, because the health care cost implications are so enormous.”

Steelcase, the big maker of office furniture, has seen a similar trend in the emerging marketplace for adjustable workstations, which allow workers to sit or stand during the day, and for workstations with a treadmill underneath for walking. (Its treadmill model was inspired by Dr. Levine, who built his own and shared his research with Steelcase.)

The company offered its first models of height-adjustable desks in 2004. In the last five years, sales of its lines of adjustable desks and the treadmill desk have surged fivefold, to more than $40 million. Its models for stand-up work range from about $1,600 to more than $4,000 for a desk that includes an actual treadmill. Corporate customers include Chevron, Intel, Allstate, Boeing, Apple and Google.

“It started out very small, but it’s not a niche market anymore,” says Allan Smith, vice president for product marketing at Steelcase.

The Steelcase offerings are the Mercedes-Benzes and Cadillacs of upright workstations, but there are plenty of Chevys as well, especially from small, entrepreneurial companies.

In 2009, Daniel Sharkey was laid off as a plant manager of a tool-and-die factory, after nearly 30 years with the company. A garage tinkerer, Mr. Sharkey had designed his own adjustable desk for standing. On a whim, he called it the kangaroo desk, because “it holds things, and goes up and down.” He says that when he lost his job, his wife, Kathy, told him, “People think that kangaroo thing is pretty neat.”

Today, Mr. Sharkey’s company, Ergo Desktop, employs 16 people at its 8,000-square-foot assembly factory in Celina, Ohio. Sales of its several models, priced from $260 to $600, have quadrupled in the last year, and it now ships tens of thousands of workstations a year.

Steve Bordley of Scottsdale, Ariz., also designed a solution for himself that became a full-time business. After a leg injury left him unable to run, he gained weight. So he fixed up a desktop that could be mounted on a treadmill he already owned. He walked slowly on the treadmill while making phone calls and working on a computer. In six weeks, Mr. Bordley says, he lost 25 pounds and his nagging back pain vanished.

He quit the commercial real estate business and founded TrekDesk in 2007. He began shipping his desk the next year. (The treadmill must be supplied by the user.) Sales have grown tenfold from 2008, with several thousand of the desks, priced at $479, now sold annually.

“It’s gone from being treated as a laughingstock to a product that many people find genuinely interesting,” Mr. Bordley says.

There is also a growing collection of do-it-yourself solutions for stand-up work. Many are posted on Web sites like howtogeek.com, and freely shared like recipes. For example, Colin Nederkoorn, chief executive of an e-mail marketing start-up, Customer.io, has posted one such design on his blog. Such setups can cost as little as $30 or even less, if cobbled together with available materials.

UPRIGHT workstations were hailed recently by no less a trend spotter of modern work habits and gadgetry than Wired magazine. In its October issue, it chose “Get a Standing Desk” as one of its “18 Data-Driven Ways to Be Happier, Healthier and Even a Little Smarter.”

The magazine has kept tabs on the evolving standing-desk research and marketplace, and several staff members have become converts themselves in the last few months.

“And we’re all universally happy about it,” Thomas Goetz, Wired’s executive editor, wrote in an e-mail — sent from his new standing desk.