Preoccupations: When Your Office Is Someone Else’s Home

The chance to be outdoors drew me to this job. But beyond that, there’s a sense of freedom in not being tied to a desk. Even though I work for a big corporation, my job still offers a lot of leeway. I’m still accountable, but there’s no one standing over me telling me what to do.

In a way, I have more freedom than people who decide to start a company because they want to be their own boss. Business owners aren’t always as free as they’d like to think. They still have to work to bring in money or they won’t be in business for long.

I had a group of co-workers as friends when I worked in a building, but there’s also a camaraderie among people who see one another on the road all the time. I wave to my Verizon colleagues, along with city workers, delivery people, postal workers and others I’ve come to know. Most wave back, including some technicians who work for other communications companies. You make your work friends as you can.

Going into people’s homes may seem more casual than working in an office, but those homes are my workplace. Not every customer understands that.

Some people are shocked when they open the door and see a woman working as a technician. I’d compare it to a group of executives walking into a conference room to meet with representatives of another company. If they encounter a woman at the table, they might not always consider that she could be the president or the C.E.O.

When a woman opens the door, she seems to love seeing another woman standing there. But some men don’t quite know what to think. I’ve met a few who think that only men can do this job. They may say, “Where’s your partner?” and I tell them it’s just me.

It can get dicey when I say that I’ll be drilling in their houses. One customer became upset and wanted to talk to my supervisor, and I encouraged him to call. I knew that my boss would tell him that I was a top-notch technician. The man reluctantly let me continue, and, when he saw that I could do the job, he was fine.

I like to think that I can handle pretty much anything, which, again, makes me feel that I’m my own boss.

Whether working in an office or at another location, other women might feel strongly about gender stereotyping, but I don’t take it personally. I ignore the comments. I find that a smile can overcome just about anything, so I just go about my work and keep smiling. I also have to be professional.

During one appointment, a woman wanted me to watch her 3-week-old daughter while she left to pick up her other child from school. “I really can’t,” I told her. I’m not permitted to be responsible for someone’s child or to work alone in a house. I probably have even more rules when working in people’s homes than I did at an office.

I sympathize with office workers who have had overly neat or messy officemates. I like things extremely tidy, so I appreciate walking into a home and finding it neat and clean. That’s one thing I miss about the office, where I would say something to a co-worker if I found a work area distracting or unsanitary. Instead, I now carry a hand sanitizer with me.

I like working in a home where music is playing. Residents will often ask me if I want them to turn it off, but I visit diverse communities and enjoy listening to various types of music that I wouldn’t ordinarily hear.

OFTEN, I run into pets in people’s homes. I was bitten by a dog as a teenager, so when customers have a dog, I ask them to put it in another room. “Oh, he won’t bite,” they always say, but I insist. It’s safer.

Telecommuters sometimes say they become lonely working by themselves, but I never feel that way. Occasionally, one of my co-workers comes along with me during the day, but I find it easier to work alone. I’m accustomed to doing things a certain way, and, sometimes, another worker can slow me down. I can’t see myself ever going back to an office.

Preoccupations: In Defense of Working Mostly From Home

The idea that all employees should sit in the same place for eight hours a day, five days a week, seemed maddeningly inefficient to me. I knew that I was at peak productivity at certain times throughout the day, with regular lulls in between. The flexibility to determine when and where I worked made me a better worker.

But as my company grew, something surprising happened: I started to feel the pull of the office. As an employee, I still had little desire to spend all of my day there. As an employer, however, I wanted to ensure that my employees were working efficiently. Requiring everyone to be in the office for at least part of the week seemed the easiest way to do that. I also saw the value of the conversations that arose when people were physically together in a room.

When I heard last week that Marissa Mayer, Yahoo’s chief executive, was banning its employees from working at home, my first thought was, “I’m glad I don’t work at Yahoo.” But I also understood why she felt compelled to enact the policy, at least for now. She is in charge of a huge company that is known for its bloat. This may be exactly what Yahoo needs to get back on track. The question is whether the policy will improve productivity in the long run.

The idea that everyone must be in the office five days a week harks back to a time when workers didn’t have the proper tools to work from home. But we live in a very different world today. Given that technology has made employees accessible around the clock, and that they are often expected to work after hours, the traditional 40-hour schedule is in many ways an anachronism.

Yahoo argued in a memo announcing its new policy that “some of the best decisions and insights come from hallway and cafeteria discussions, meeting new people and impromptu team meetings.” That is certainly true. But it is also the case that some of the most creative insights come only when you give the human brain unstructured time to think. Opportunities for such freewheeling thought rarely present themselves amid the hustle and bustle of daily office life.

IN today’s world, where we are constantly connected, the office should be reconceived as a gathering place to communicate ideas and to reinforce personal bonds. Beyond that, employees should be given the respect, and the responsibility, to manage their own schedules and complete their work on their own time, from wherever they choose. This is the principle we followed in my business, called Khush. We came to the office three days a week for five hours a day, starting around noon.

In 2011, a larger app company, Smule Inc., acquired us, and I learned that complexity grows along with the size of a team. Communication is an ever-bigger challenge. Details can be overlooked. Opportunities for spontaneous collaboration can be missed and the best of intentions misunderstood.

And yet, regardless of a company’s size, the fundamentals of productivity do not change. Smart people still work best when they can choose when and where they are working. Such flexibility also helps employees who are parents. Some of our employees take a break in the afternoon to pick up their children from school, then come back to finish their work. And the work always gets done on time.

Smule was already fairly flexible about scheduling, asking its employees to work a minimum of five hours a day, four days a week, in the office. Recently, as our businesses merged more fully, the company asked the employees from Khush to switch to Smule’s schedule. But instead, I persuaded Smule’s C.E.O. to switch all employees to the three-day-a-week minimum that my company had maintained. He agreed to the change even though he had reservations about it — he is a big believer in face time.

I think this policy comes closest to a middle ground that satisfies the needs of both employers and employees. Rather than leaning on organizational principles designed for an older time, companies should collectively develop new strategies to remove the remaining challenges to working from home.

Prerna Gupta is chief product officer at Smule Inc., a music app developer that in 2011 bought Khush, the company she co-founded.